Maxsip Privacy Policy
This Privacy Policy describes how Maxsip Tel LLC, together with our family of companies, (collectively, “Maxsip,” “we,” or “us”) collects, uses, and discloses information about you, when you use our websites, mobile applications, connected devices, and other online products and services that link to this Privacy Policy (collectively, our “Services”), or when you otherwise interact with us, such as through our customer recruitment efforts, customer support channels, or on social media.
One of the Services we offer enables eligible customers to receive internet-connected devices and broadband internet access through the Affordable Connectivity Program (“ACP”) overseen by the Federal Communications Commission (“FCC”), and this Privacy Policy describes the information we receive if you participate in ACP through Maxsip. You may learn more about the ACP here
and review the FCC’s privacy statement here.
We may provide different or additional notices of our privacy practices for certain products, services, or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
Collection of Information
The information we collect about you depends on how you interact with us or use our Services. In this section, we describe the categories of information we collect and the sources of this information.
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information directly from you when you sign up for ACP with Maxsip, create an account, fill out a form, communicate with us via third-party platforms, participate in a contest or promotion we may offer, request customer support, or otherwise communicate with us. The types of information that we collect include your name, email address, date of birth, postal address, phone number, other information necessary for ACP participation, and information that you otherwise choose to provide. To facilitate your receipt of ACP benefits and verify your eligibility, we collect the last four digits of your Social Security Number and certain information about government benefits you or someone in your household receives. If you make a purchase with us, including to provide the co-payment for your ACP device, we work with a third-party payment processor to process your payment.
Information We Collect Automatically
We automatically collect certain information about your interactions with us or our Services, including:
● Device and Usage Information: We collect information about how you access our Services, including device information, such as your hardware model, operating system version, IP address, unique device identifiers, network status, and browser type. We also collect information about your activity on our Services (including our devices), such as access times, apps downloaded, links clicked, and data usage information.
● Customer Service Interactions: If you contact customer service through any chat feature we may offer, by text, or by phone, we may monitor and retain those conversations, including for training purposes.
● Transactional Information: If you make a purchase from us, such as a co-payment for your device or to top up data, we collect information about the transaction, such as the device purchased, and the date and location of the transaction.
● Location Information: We may infer your location (such as your city) based on the IP address of a device you use to access our Services.
● Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies, pixels, and SDKs, to collect information about your interactions with the Services. These technologies help us improve our Services and your experience, see which areas and features of our Services are popular, and collect other analytics. For more information about the cookies and other tracking technologies we use, and the choices available to you, see the Your Choices section below.
Information We Collect from Other Sources
We obtain information from other sources. For example, we may collect information from advertising networks, data analytics providers, and mailing list providers. This information includes, for example, contact information and other data about individuals that may be interested in our Services or participating in ACP.
Information We Derive
We may derive or infer information about you based on the other information we collect. For example, if you use our music streaming app, we may infer that you’re interested in certain artists based on other music you’ve listened to.
Use of Information
We use the categories of information we collect to provide our Services, including to provide broadband internet access to ACP participants. We also use the information we collect to:
● Maintain and improve our Services;
● Develop new products and services;
● Personalize your experience with us;
● Send you technical notices, security alerts, support messages and other transactional or relationship messages;
● Communicate with you about products, services, and events offered by Maxsip and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
● Provide and administer any loyalty programs we may offer;
● Monitor and analyze trends, usage, and activities in connection with our Services;
● Target advertisements to you on third-party platforms and websites;
● Target advertising to you when you use ad-powered Services we may offer, including based on information provided by our advertising partners;
● Facilitate contests, sweepstakes, and promotions we may offer and process and deliver entries and rewards;
● Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Maxsip and others; and
● Comply with our legal and financial obligations.
Targeted Advertising and Analytics
We engage others to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity. To do so, these entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other websites and mobile apps, including your IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. You can learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting http://www.aboutads.info/choices. Your device may also include a feature that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.
In addition, we may share identifiers, like email addresses and phone numbers, with some of our advertising partners. These advertising partners translate that information into a unique identifier that can then be used to show ads that are more relevant to you across the web and in mobile apps.
Disclosures of Information
We disclose personal information in the following circumstances and as otherwise described in this Privacy Policy:
● In Connection with ACP. If you participate in ACP, we may disclose certain information about your enrollment to the FCC and other partners they designate, such as National Verifier (the organization that verifies eligibility for ACP benefits).
● Vendors and Service Providers. We make personal information available to our vendors, service providers, contractors and consultants who perform services on our behalf, such as companies that assist us with web hosting, shipping and delivery, payment processing, financing, fraud prevention, customer service, data enrichment, analytics, marketing, and advertising.
● With Other Users: If you choose to participate in interactive features of Services we may offer, such as reacting to content or leaving a product review, certain information will be available to other users.
● Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
● To Protect the Rights of Maxsip and Others. We disclose personal information if we believe that your actions are inconsistent with our user agreements or policies or ACP requirements, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Maxsip, our users, the public, or others.
● Professional Advisors. We disclose personal information to our legal, financial, insurance and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
● Corporate Transactions. We may disclose personal information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
● Corporate Affiliates. Personal information is disclosed between and among Maxsip and our parents, affiliates, subsidiaries, and other companies under common control and ownership.
● At your Direction. We make personal information available to third parties when we have your consent or you intentionally direct us to do so.
● Aggregated Data. We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. We will not attempt to re-identify such information, except as permitted by law.
Your Choices
ACP Participation
If you participate in ACP with Maxsip, you may withdraw or transfer your participation to another provider at any time at no cost.
Account Information
You may update certain information associated with your account, such as your email address or password, by contacting us at support@maxsiptel.com or (866) 629-7471.
Cookies and Similar Tracking Technologies
Maxsip uses cookies and similar tracking technologies to analyze visits to and use of our Services and how consumers interact with our marketing communications. You can usually adjust your browser settings to remove or reject all or some browser cookies. You can also adjust certain cookie settings by clicking here. Please note that removing or rejecting cookies could affect the certain features of our Services.
Communications Preferences
You may opt out of receiving promotional communications from Maxsip by following the instructions in those communications or by contacting us support@maxsiptel.com or (866) 629-7471. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications
With your permission, we may send push notifications to your mobile and connected devices. You can deactivate these messages at any time by changing the notification settings on your devices.
Children’s Privacy
We do not allow individuals under the age of 18 to create accounts with us. Except for the limited purpose of determining ACP eligibility where relevant, we do not intentionally gather information about individuals under the age of 18. If you are a parent or guardian of a child under 18 and believe that we have collected personal information from your child, please contact us at support@maxsiptel.com or (866) 629-7471. We do not knowingly sell or share personal information about consumers under the age of 18.
Customer Proprietary Network Information (CPNI) Policy
Customer Proprietary Network Information or CPNI is information available to us solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the telecommunications and interconnected VoIP services you purchase from us, as well as related billing information. Notice about our use and sharing of this information (CPNI) and the choices you have may be provided on your monthly bill, over the phone, via text, in contracts or in other ways.
We may use and share your CPNI among our affiliates and agents to offer you services that are different from the services you currently purchase from us. If you don’t want your CPNI used for the marketing purposes described above, please notify us by phone any time at 1-866-629-7471 or support@maxsiptel.com. Unless you notify us in one of these ways, we may use your CPNI as described above beginning 30 days after the first time we notify you of this CPNI policy. Your choice will remain valid until you notify us that you wish to change your selection. Your decision about use of your CPNI will not affect the provision of any services you currently have with us.
The protection of your information is important to us, and you have a right, and we have a duty, under federal law, to protect the confidentiality of your CPNI.
Note: This CPNI notice does not apply to residents of the state of Arizona.
Contact Us
If you have any questions about this Privacy Policy, please contact us at legal@maxsiptel.com
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
For additional information
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Maxsip Telecom. This policy is not applicable to any information collected offline or via channels other than this website contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Maxsip Telecom does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
- If you make a request, we have one month to respond to you.
- If you would like to exercise any of these rights, please contact us.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
Maxsip Telecom follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information
Third Party Privacy Policies
Maxsip Telecom’s Privacy Policy does not apply to other websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Cancellation
Enrollees in the ACP program may cancel their accounts or change providers at any time at no cost and without incurring penalties of any kind.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
For additional information
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Maxsip Telecom. This policy is not applicable to any information collected offline or via channels other than this website contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Maxsip Telecom does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
- If you make a request, we have one month to respond to you.
- If you would like to exercise any of these rights, please contact us.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
Maxsip Telecom follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information
Third Party Privacy Policies
Maxsip Telecom’s Privacy Policy does not apply to other websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Cancellation
Enrollees in the ACP program may cancel their accounts or change providers at any time at no cost and without incurring penalties of any kind.
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